![]() We once got word that someone had resigned from a client's company, but was at home with their laptop. ![]() You can reset passwords, add accounts, upload files, add shortcuts, etc., without connecting to the computer. If the computer isn't online the command will run the next time the computer checks in. You simply tell Kaseya what you want it to do from the control panel and the command gets sent to the computer. I like that you can do much of your work without needing to connect to any machines. Where it really works well are the more behind the scenes stuff. We don't use it for remote access - as someone mentioned it's not great for that. You really need to keep things well organized if you use it and have lots of PCs. It's very powerful, but sometimes rough around the edges. ![]() We use Kaseya to manage a few hundred PCs across several companies.
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